Accessibility Statement
Pet Supplies Plus is dedicated to making our website accessible and user-friendly for everyone, including customers with disabilities.
Last updated: August 26, 2026Our Commitment
At Pet Supplies Plus, we believe every customer deserves a great shopping experience — online and in-store. We are committed to ensuring digital accessibility for people with disabilities and are continually working to improve the accessibility and usability of our website while applying the relevant accessibility standards.
As we grow and evolve, our goal is to provide a website that works for all visitors, regardless of ability, device, or assistive technology.
Standards Compliance
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Pet Supplies Plus strives to provide a website that is accessible to the widest possible audience and is currently partially conformant with WCAG 2.1 Level AA guidelines. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard — our team works continuously to close these gaps.
Accessibility Features
Keyboard Navigation
All core functions can be operated using a keyboard alone, with a clear and visible focus indicator.
Screen Reader Support
Semantic landmarks, headings, and ARIA attributes help screen readers navigate our content.
Alternative Text
Informative images include descriptive alternative text that conveys their meaning.
Captions & Transcripts
Multimedia content includes captions or text transcripts wherever applicable.
Accessible Forms
Form fields have clear, programmatically-associated labels and understandable error messages.
Color & Contrast
Text and interactive elements meet WCAG contrast requirements for readability.
Resizable Text
Content remains fully usable when text is enlarged up to 200% without loss of function.
Visible Focus Indicators
Clear focus states make keyboard navigation easy to track and follow.
Testing & Certification
Our website undergoes ongoing accessibility testing to ensure conformance with WCAG 2.1 Level AA. Testing combines automated evaluation tools, manual audits by accessibility specialists, and assistive technology testing using screen readers and keyboard-only navigation.
Findings are tracked, prioritized, and remediated as part of our continuous improvement process. We also review customer feedback to help identify issues and improve the experience for everyone.
Additional Assistance
If you experience any difficulty accessing our website or have trouble completing an order, our team is here to help. We are happy to provide the information you need in an alternative format that works for you.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have suggestions for improvement, or simply want to share your experience, please contact our team using the details above. Your feedback helps us continue making our digital experience better for everyone.